Last updated: October 7, 2026

Terms of Service

These Terms of Service ("Terms") govern your use of the Black Oak Builders website at blackoak.builders and of the services we offer through it (together, the "Services"). By using the site or any of the Services, you agree to these Terms. If you do not agree, do not use them.

1. What these Terms cover

They cover the website itself, the free tools published on it, and the home-assistant SMS service described below. Not every Service is available yet; a tool or service described on the site as coming is not a commitment to provide it.

Tools and estimates. Any figure produced by a tool on this site is a ballpark for planning, generated from the information entered and from regional averages. It is not a quote, an offer, an appraisal, or a promise of price or availability. Only a written proposal signed by Black Oak Builders is any of those things.

2. The home-assistant SMS service

Where offered, the Service provides a dedicated SMS phone number for each Black Oak Builders home. Homeowners may text the number with questions about their home — product manuals, finish selections, warranty terms, subcontractor contacts, construction schedule, and similar information. The Service may reply with information drawn from documents specific to that home, and may proactively send maintenance reminders, warranty alerts, and milestone updates.

3. SMS program details

Program name: Black Oak Builders Home Assistant.

How to opt in:You may opt in by texting your home's assigned Black Oak number, or by being added to the Service by Black Oak with your consent (typically at closing or move-in).

Message frequency: Message frequency varies based on your activity and the schedule of proactive reminders. Most homeowners receive a small number of messages per month.

Message and data rates: Message and data rates may apply. Check with your wireless carrier for details.

Opt out: Reply STOPto any message from your home's Black Oak number to opt out. You will receive a single confirmation message and no further messages will be sent from that number until you opt back in.

Help: Reply HELP to any message for assistance, or email shane@blackoak.builders.

Supported carriers:Major U.S. wireless carriers including AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, Cricket, Metro by T-Mobile, U.S. Cellular, and Virgin Mobile. Wireless carriers are not liable for delayed or undelivered messages.

4. Eligibility

You must be at least 18 years old and authorized to receive SMS messages on the phone number you provide to use the Service.

5. Acceptable use

You agree not to use the Service to:

Violate any law or third-party right;
Send messages that are unlawful, harassing, defamatory, or otherwise objectionable;
Attempt to gain unauthorized access to the Service or any related systems; or
Interfere with or disrupt the Service.

6. Accuracy of replies

The Service answers questions using documents specific to your home and an automated language model. While we work to keep the documents and replies accurate, the Service may occasionally produce incorrect or incomplete information. For decisions involving safety, warranty claims, or significant cost, contact Black Oak Builders directly to confirm.

7. No warranty

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ALL MESSAGES WILL BE DELIVERED.

8. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, BLACK OAK BUILDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

9. Privacy

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference.

10. Changes

We may modify these Terms from time to time. When we make material changes, we will revise the "Last updated" date and, when appropriate, notify homeowners by SMS or email. Continued use of the Service after changes constitutes acceptance of the updated Terms.

11. Governing law

These Terms are governed by the laws of the State of Wisconsin, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved in the state or federal courts located in Wisconsin, and you consent to the personal jurisdiction of those courts.

12. Contact

Black Oak Builders
Email: shane@blackoak.builders