Last updated: May 9, 2026

Privacy Policy

This Privacy Policy describes how Black Oak Builders ("Black Oak," "we," "our," or "us") collects, uses, and shares information when you interact with our SMS-based home assistant service (the "Service") or our website. By using the Service or providing your phone number to us, you consent to the practices described here.

1. Information we collect

We collect the following types of information:

Contact information. Your name, mobile phone number, and home address — provided to us by you, your spouse or co-owner, or by Black Oak when you become a homeowner of a home we build or renovate.
Message content.The text of SMS messages you send to your home's assigned phone number, and the text of replies we send back to you.
Home documents. Manuals, warranty terms, finish schedules, subcontractor contacts, construction schedules, and other documents related to your specific home, which Black Oak uploads to the Service to provide accurate answers.
Service metadata. Timestamps, message identifiers, delivery statuses, and similar technical information generated when messages are sent or received.

2. How we use information

We use the information we collect to:

Respond to your text-message questions about your home using documents specific to your home;
Send you proactive messages we believe are useful to you as a homeowner — such as maintenance reminders, warranty expiration alerts, and milestone updates during construction;
Operate, maintain, and improve the Service, including diagnosing issues and improving the accuracy of our automated responses;
Comply with legal obligations and enforce our Terms.

3. Service providers

We share information with third-party service providers who help us operate the Service. We require these providers to use information only to provide services to us and not for their own purposes. Our providers include:

Twilio — sends and receives SMS messages on our behalf and is bound by its own privacy and carrier compliance obligations.
Anthropic — processes messages and home-document content to generate replies. Anthropic does not train its models on customer API data.
Voyage AI— generates text embeddings used to retrieve the most relevant excerpts from your home's documents when answering a question.
Supabase — stores your messages, home documents, and home metadata in a managed Postgres database and object store.

We do not sell your personal information. We do not share your phone number or message content with advertisers, data brokers, or affiliated third parties for their independent use.

4. Legal disclosures

We may disclose information when we have a good-faith belief that disclosure is required to comply with applicable law, lawful requests from public authorities, or court orders; to protect our rights, property, or safety, or the rights, property, or safety of others; or in connection with a merger, acquisition, or sale of substantially all of our assets, in which case the receiving party will be bound by equivalent privacy obligations.

5. Retention

We retain message and document data for as long as you remain an active homeowner of a home we serve, plus a reasonable period thereafter for warranty, recordkeeping, and legal-compliance purposes. You may request deletion of your data at any time by contacting us at the address below.

6. Your choices

You can opt out of SMS messages at any time by replying STOPto any message you receive from your home's Black Oak number. After opting out, you may still receive a single confirmation message and you will not receive further messages from that number unless you opt back in. You can request access, correction, or deletion of your personal information by emailing the address in Section 10.

7. Security

We use industry-standard administrative, technical, and physical safeguards to protect your information, including encrypted connections to our service providers and access controls on our internal systems. No method of electronic transmission or storage is completely secure, however, and we cannot guarantee absolute security.

8. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last updated" date and, when appropriate, notify homeowners by SMS or email.

10. Contact us

Questions about this Privacy Policy or our data practices? Email shane@blackoak.builders.